AfricaGems in Mill Valley, CA Closed now

Reviews about AfricaGems

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  November 14, 2019, by Nora Gutierrez
  My husband bought me a citrine set for my birthday. It looked really beautiful on their website. When it arrived we were very disappointed with the quality of the jewelry, size and color of the stones. Small, pale yellow. We contacted them same day to explain that we did not approve the quality and asked for the pre-paid return label. Mark replied with a stamp. com label. It was not a pre-paid one and he did not explain us anything. We asked him again and he responded that "this was the shipping label". When I went to the Post Office with that label, they told me it was NOT a pre-paid label and I needed to pay for the return cost. I sent him an email asking to please send the cost with the refund. I did not hear from him back. We waited from Wednesday (when he received the package) to Monday - as it was the thanksgiving weekend. Monday there was the refund in our account but Mark did not include our return shipping costs. It is not the cost of the return shipping we paid but his unresponsive attitude during the return process that made me leave this review.